Terms of service.

Your account

You must be at least 18 and using GetHeard for a business. Keep your password safe. You're responsible for everything that happens in your account.

The service

GetHeard is new, and features may change, be added or be removed. We'll try to give notice before removing anything you rely on. The service is free for now. If we start charging, we'll tell you before you're billed, and you can leave instead.

Your customers and their data

Feedback your customers leave belongs to you. We process it only to provide GetHeard to you, as described in our Privacy Policy. You agree that:

• You'll contact customers only in the way they agreed to on your feedback page
• You'll send offers only to customers who ticked the offers box
• You'll follow the laws that apply to your messages, such as the TCPA for texts and CAN-SPAM for email. This includes honoring opt-outs right away.
• You'll give your customers any notice that local law requires

Public reviews

GetHeard shows your review link to every customer, whatever their rating. You agree not to:

• Offer rewards or discounts in exchange for public reviews
• Pick which customers are asked for a public review based on what they're likely to say
• Post reviews, or get others to post them, that don't reflect real customer experiences

These practices break Google's policies and the FTC's rules on consumer reviews.

AI features

The chat replies, summaries and suggestions are written by AI and can be wrong or incomplete. Review them before acting on them or sending them to anyone.

Acceptable use

Don't use GetHeard to:

• Break the law, or harass or deceive anyone
• Collect sensitive data, such as health or payment details, through feedback pages
• Try to access other accounts, overload the service, or get around its limits

We may suspend accounts that do.

Ending your account

You can delete your account at any time from Settings. This permanently removes your pages and feedback. We may close accounts that break these terms. Where we reasonably can, we'll give notice and time to export your data first.

Disclaimers and liability

GetHeard is provided "as is", without warranties of any kind, to the extent the law allows. We aren't liable for indirect or consequential losses, such as lost profits or data.

Our total liability for any claim is limited to the greater of what you paid us in the 12 months before the claim and $100.

You agree to cover our costs if a claim against us is caused by your messages to customers or by your breaking these terms.

Changes, law and contact

If we change these terms, we'll update the date above. If the change is significant, we'll tell you by email before it takes effect.

These terms are governed by the laws of Maryland, USA. Questions: hello@getheard.chat.